Booking Terms

1. Payments

1.1. The Booking is not confirmed until the Booking Fee has been received and the agreement signed and returned.


1.2. The Booking Fee is non-refundable.


1.3. Payments are to be made via bank transfer or the payment link provided; final payment must be made no later than two weeks prior to the event that is taking place.


1.4. The Client will be invoiced for the Performance Fee plus any Other Services agreed on the Booking Confirmation. The Client shall settle this invoice by the due date stated unless otherwise agreed in writing. Failure to make payment of the full or remaining balance within 24 hours of the invoice due date may result in cancellation of the event unless otherwise agreed in writing.

2. Services

2.1. Any variation to the Services stated must be agreed in writing.

3. Cancellations

3.1. In the event that The Client cancels an event they will be liable to pay cancellation charges as follows:

i. Cancellation made 30-59 days prior to the Event Date: 25% of Total Invoice
ii. Cancellation made 15-29 days prior to the Event Date: 50% of Total Invoice
iii. Cancellation made less than 15 days prior to the Event Date: 100% of Total Invoice

4. Venue

The client needs to ensure the following:


4.1. The venue is to permit the most efficient route to minimise manual handling. This includes bringing a vehicle close to the building and generally taking the shortest route possible.


4.2. Time is required before the event to bring equipment in, assemble and test before getting ready. Minimum of 60 minutes before depending on access.


4.3. Time is required immediately after the event to disassemble and remove equipment before leaving. A minimum of 30 minutes depending on access.


4.4. If the venue provided by The Client is unable to accommodate Level 11 Entertainment UK and Level 11 Entertainment UK is/are unable to perform for this reason The Client will be liable for cancellation charges as outlined above.


4.5. The DJ has a right to refuse to play at a venue with a sound limiter installed. Please ask your venue if they have one installed and please do not hesitate to get in touch so that we can explain what these devices are and how they can be problematic.

5. Damage and Abuse

5.1. The Client agrees that if Level 11 Entertainment UK is threatened, abused verbally or physically by anyone present at the performance, then Level 11 Entertainment UK will be entitled not to perform, without penalty. All Fees will remain payable by The Client.

5.2. The Client agrees that if any member of Level 11 Entertainment UK suffers any damage to equipment during the evening (including set up, performance and pack down) as a result of the behaviour of any guest, the Client may be held accountable for the full cost of repair or replacement of the item(s) in question if necessary.

6. Performance

6.1. Any changes to the performance schedule will be subject to these Terms and Conditions.


6.2. In the event that Level 11 Entertainment UK is unable to complete a performance due to a delay in the start of the performance schedule, where such delay is no fault of Level 11 Entertainment UK, the Client shall remain liable to pay the full Fee due.


6.3. In the event that Level 11 Entertainment UK is unable to complete a performance due to the event being forced to finish prior to the agreed finish time, where such an event is no fault of Level 11 Entertainment UK, the Client shall remain liable to pay the full Fee due.

6.4. Should Level 11 Entertainment UK be required by the Client to extend the length of the performance, a further fee of £25.00 per 30 minutes is to be charged. This must be paid in cash before the overtime commences.


6.5. Level 11 Entertainment UK is not obligated to prolong the finish time of any performance that has started late due to the Client actions or to extend the length of any performance.

7. Complaints

7.1. At Level 11 Entertainment UK we pride ourselves on providing an exemplary service. If for any reason you are not happy with anything then please contact me directly so I can find the best solution.


7.2. If during the event you need us to do something or do it differently then talk to me in person. If what you need is possible then this is the quickest and most efficient way for me to help you.


7.3. If you wish to make an official complaint then please send it to me by email so we both have a permanent copy. If an immediate response is not possible because further information or an investigation is required then I will acknowledge receipt first.


7.4. If you are unhappy with the outcome then further advice and complaints about a business can be made to Citizens Advice on 0345 404 0506 or www.citizensadvice.org.uk who will share the details with the Trading Standards Service in your area.

8. Law

8.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Enquire

Hiring a DJ for our wedding was tough, we didn't know where to start and my wife wasn't sure if she was all that bothered, but I insisted we find someone who was right for the job. Nick was recommended to us by a friend and was one of the best decisions I think both me and my wife have ever made ! I sent so many worried messages detailing how the evening was to unfold and Nick listened to every single concern and just made it all happen flawlessly. I also wanted to perform 3 acoustic tracks once the evening guests arrived, Nick accommodated this with a mic and stand, watched the levels and helped me pull it off perfectly! we provided a set list and he blended in our own tracks with other popular ones which all went down a treat, we couldn't believe how professional the mixing was. Nick every single person loved you on our big day and it wouldn't have been the same without you, thank you so so much !

– Togun Raby

For our group of friends, Nick has become a bit of a regular with the latest event being our wedding. He really is the best around! Such a good communicator, knows a crowd better that anyone I've seen and somehow managed to crowbar our 'must haves' in without them sounding out of place! Looking forward to the next time - Cheers, Nick!

– Simon Garrod

We couldn't have asked for a better DJ. Nick bought the party! From the moment we met him on zoom we knew he was the right DJ for us. He listened to what we wanted and knew how to get people up on the dancefloor too. He gave us a dedicated space online where we created a playlist of songs that meant a lot to us. When he arrived, he set up quickly and quietly before the entertainment was ready to begin. When it started, everyone was up on the dancefloor. He played songs from our playlists, listened to requests and chose songs he knew would get people dancing. The most impressive part of it was Nick's enthusiasm. Everyone commented on how much fun he seemed like he was having; he was dancing to the music and smiling alongside the guests. This joy made such an impact on the atmosphere in the room; if the DJ is bopping along, you know you better be too! We can't thank Level Eleven enough for making our day so special. We barely had time to grab a sip of water before another banging tune came on! Thank you so much Nick! Anna and Chloe xx

– Anna and Chloe

Nick kindly filled in virtually at the last minute to cover our previous booking. He is flexible in the planning prior to and at the actual event making sure the room buzzed with atmosphere and the dance floor bouncing with the range of music we had requested. We thoroughly recommend Level Eleven to provide the music for any occasion.

– Bob Sherwin

Where do we start… with a massive thank you!! Level Eleven DJ’d our wedding this past Saturday and 100% pulled it out the bag… they played dance floor filler after dance floor filler meaning it was busy the whole night! They created the perfect party atmosphere we wanted for the evening getting a brilliant balance between the old school tunes and more current music! They also supported amazingly well during our wedding breakfast providing a perfect set up to have atmospheric music and supporting with PA system for speeches!! We cannot Thank Nick and the team enough for not only the support on the day but the fabulous support offered before the day! Will 100% recommend for any event and we will be using at future celebrations!!

– Evie and Luke

The absolute best in the business. If you want something exciting, fun, and certainly entertaining that your guests will love! Get in touch with Level Eleven. Nick is absolutely fantastic at what he does and in exceptionally talented. He knows how to work any room and made our wedding party so much fun. He is really easy to work with and exceptionally communicative and patient! Can't recommend highly enough! Thank you for all the effort you made for our special day!

– Caroline Tinker

We could not rate Level Eleven high enough! They did an amazing job for our wedding, our venue was slightly unique in being family woodland and Nick took the time to come down to have a look beforehand so we knew what was needed. On the day, it was excellent- everyone danced and loved the music so much. I have had so many compliments about the mix of music- everyone loved it all! Thank you so much Level Eleven for the music and getting our wedding dancing!!! 5 stars.

– Katie Dhiman Richardson

Nick is a DJ genius!! Book him and you shall see....

– James Hill, This Life Photography

Nick created a great party atmosphere, getting people up to dance and playing a good mixture of music. He was very friendly and accommodating. I'd have no hesitation recommending him for any occasion.

– Claire Wolfenden

Nick was an absolute superstar at our wedding. Courteous and helpful before the day and a brilliant DJ on the night itself. Could not have asked for more. Happily went along with my random cheese cutting music and hit the fairy light switch at exactly the right moment for our first dance. Nick you are AWESOME!!! Will definitely book you again in the future and will recommend you to everyone I can! Thank you.

– Kim Paye